Dorado Business Systems WEB hosting and consulting services
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FAQ

Pre-sales questions

Q. What do I agree to when signing up? Are there contract lengths associated with your plans?
A. When you sign up for service, you agree to our Acceptable Use Policies and standard Terms and Conditions, found on our "Terms and Conditions" page.

You also agree to a short Contract Term, which is written as follows:
"I understand that I am entering into a "Month to Month" agreement, and will provide 30 days advance written notice should I elect to cancel my WEB hosting account."

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We use PayPal and their subscription service for WEB site billing. You can use any credit card. This allows us to easily set up automatic monthly charges for your hosting plan which are billed to your credit card. It only takes a minute or so to set your account up for this process. Easy for you and easy for us!

Q. Are your server's Unix, or NT?
A. Our servers are currently Linux Red Hat 9.0

Q. What type of content am I allowed to place on my site?
A. We allow any legal content. You're not allowed to send SPAM or host any content that would be illegal in the U.S. Your network activity must fall within the scope of our Acceptable use Policies.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be found here Login with the username demo, and the password demo.

Q. Can I pay monthly?
A. Our normal billing cycle is monthly and that is the default when you purchase hosting service from us.

Q. Can I pay quarterly or annually?
A. Yes you can pay quarterly or annually if you choose although this is not done automatically through our WEB site signup. If you wish to pay on ny cycle except monthly, send an email to sales@dbshost.com and we will seet up the billing cycle and site manually.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Since there is quite a variation in customer's wishes, we do not set up our sites automatically. Each site is a custom setup. With a normal site, the setup should be completed in an hour or so. Custom sites my take several hours.

Q. Are there any hidden costs, or setup fees?
A. No

Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

DNS

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you can email us requesting your dns.
 

Control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

FTP

Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from here

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
 

Paths

 
Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

E-mail

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.


Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.



CGI/ASP/PHP/MySql/JSP

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

Software Versions

Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.0.15

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

Billing 

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we process your refund in less then 24 hours.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content."

SSL

Q. What is the difference between shared ssl and private ssl?

A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

 

Q. How do I purchase a private ssl from you and what type is it?

A. Please email to do so.

 

Q. Whats the path to the free shared ssl?

A. We need to activate the shared ssl on each site manually that will require it.

 

Q. I'm going to purchase my own ssl what do I need to know?

A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.

 

Q. How do I transfer a ssl?

A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

Subdomains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.

 

Q. What is a subdomain?

A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Addon Domains

Q. What is an addon domain?

A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

 

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!

You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.

A. There are three fields cpanel asks for when creating an addon domain.

1. "New Domain Name:"   You will put in the newdomain.com do not put www in the name!

2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!

3. "Password:" fill in any password you want here. 

Q. Help I added an addon domain why did it say subdomain added?!!?

A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

 



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